User guide
Dashboards, devices, patching, policies and apps: finding what needs attention and proving what is healthy.
Getting started
- What is Eido?What Eido reads from Microsoft Intune, what it adds on top, who it is for and where each part of the product lives.
- Key conceptsThe words Eido uses, from instance and customer to health statuses, issues, views, reports, dashboards and roles.
- Finding your way aroundThe sidebar item by item, the customer filter, search, dark mode, where Admin is and where to get help.
- Your first dayA guided tour of a newly connected tenant, from the Get Started page to your first dashboard, device, report and alert.
- Things to ask OdieExample requests for Odie, grouped by what you get back, from a quick count to a finished dashboard, a workbook or a report in your inbox.
- Global searchFind a device, person, policy, app, screen or filter from anywhere in Eido with one shortcut.
- Your settingsThe preferences that belong to you, such as dark mode, colour-accessible mode, Odie and your default dashboard.
Dashboards
- DashboardsReading a dashboard, what each built-in widget counts, and where a click on a widget takes you.
- Building a dashboardCreating a dashboard, adding and arranging widgets, building a widget from a query, and sharing, defaulting or deleting the result.
- Dashboard foldersGrouping dashboards into folders in the sidebar, sharing a folder with your team, and hiding shared dashboards you do not use.
Devices and people
- EndpointsThe list of every device Eido has synced from Intune, with a health status for compliance, configuration, apps and patching.
- Device detailsEverything Eido knows about one device, from its hardware and patches to every policy and app assigned to it.
- UsersThe people in your tenants, how many devices each has, and the worst health status across those devices.
- CertificatesThe Apple certificates and tokens your Intune tenants depend on, with a warning before each one expires.
Apps
- AppsEvery application Intune has discovered on your devices, how many versions are in use, and which devices have each one.
- App MeteringSee which applications are really used, by whom and for how long.
OS Health
- Patch ComplianceWhich devices are behind on security patches, how far behind, and how Eido decides when that becomes a problem.
- OS ComplianceThe operating system versions in your estate, when the vendor stops supporting each one, and how many devices are affected.
Policy health
- Compliance policiesSee how healthy each Intune compliance policy is across your devices, and find the devices and settings that are failing.
- Configuration policiesSee which Intune configuration profiles are failing or in conflict, on which devices, and which setting is the cause.
- Managed appsSee how well each app you deploy through Intune is installing, and why it failed on the devices where it did.
- Remediations and scriptsSee how each Intune remediation and PowerShell script ran across your devices, and find the devices where it failed.
- Active malwareSee the malware Intune is reporting on your devices, which detections are still active, and which devices keep being hit.
Issues and trends
- IssuesEvery device that is failing a policy, an app or patching, how long it has been failing, and how to get from the list to the device.
- TrendsHow the health of your devices has moved over days and months, by category and for each policy and app, down to the devices affected on any one day.
Eido AI and Odie
- AI DiagnosticsHow Eido AI investigates a service desk ticket on the user's device, what it reports, and how a suggested fix is approved or turned down.
- Intune ChangesA timeline of every policy change made in Intune, who made it, which users and devices it reaches, and whether tickets followed.
- Odie, the Eido assistantAsk Odie questions about your Intune estate in plain English, and have him build reports, dashboards and workbooks while you watch.